We are here to help.

Please review the common challenges and solutions below. If you still need assistance, please click the red button at the bottom of the page to reach out to our technology help desk.

The most common issue: Internet Explorer is not supported.

If you are experiencing issues with accessing the Legends of Possible website while using Internet Explorer, please try opening the website in Edge, Chrome, Safari, or Firefox.

I cannot access the site from my U.S. Bank device.

You can view the recognition program from your work computer, but you must disconnect from U.S. Bank/Elavon VPN in order to access the site. Please use your home or public internet as you will not be able to access the site if using guest Wi-Fi at a U.S. Bank/Elavon location.

To learn how to disconnect from the VPN, please visit the FAQs.

The video is slow/choppy.

For best results, please connect to Wi-Fi. Using mobile data can cause the video to lag.